We process orders within 1–3 business days.
Once shipped, you'll receive a confirmation email with a tracking number.

Shipping times vary by country, but most orders arrive in 7–15 business days.
You’ll get updates as your order travels.

As soon as your order ships, you’ll receive an email with your tracking link.
Didn’t get one? Contact us and we’ll help you out.

We process orders fast—usually within 12 hours of placement.

If you need to cancel or change something, email us at info@vesray.com within 12 hours of ordering. After that, your order is likely already on the way-but you can always return it once it arrives.

Tracking may take up to 48 hours to update once shipped. If there's no movement after 5 business days—or you don't receive your item within 30 days of shipping—just email us. We’ll either send a replacement or refund, no hassle.